A Google user
I have no words to describe how frustrating and cumbersome it is to use FavePay, or more accurately FailPay! It is definitely not my fave at all. Let's discuss what is wrong with it. First, the UI of the app is so clunky to use to get to the Pay functionality, constantly reloading because of the inefficient WebView embedded into the app. Second, merchants accepting FailPay have no idea how it actually works, and we spend more than 5 minutes getting it to work. Third, it takes at least 5 clicks or more to get to the payment screen, and then the payment fails to resolve itself after contacting the credit card company. Really, cash is so much easier and simpler. The 10% discount or rebate is completely not worth the trouble. Finally, coupon codes are a pain in the A** to use. Why should I remember the code and key it in, instead of offering me a way to save the code and have it autoapplied upon paying the right merchant? This is my 2nd time using FavePay and it has failed miserably. Bad consumer and user experience. I predict that Fave/FailPay is doomed to failure and obsolescence.
2 people found this review helpful
Fave Group Pte Ltd
September 25, 2018
Hi there, thank you for your honest review and we are sincerely sorry for the inconvenience that you have encountered. You may write in to our live chat support team or hello@myfave.com for our agents to further look into your fave account for further assistance and clarification on the issue faced. Thank you and have a good day.
S F Lee
I purchased a $50 partner cashback voucher to be used at Kaffe n Toast Group outlets. The first time I was unable to pay and encountered the error message "http 500 internal server error". I had to email to Customer service who then asked me to update the app and I did, ,but I was still unable to pay for the second time. Wrote to Customer service a second time and had to send a screen recording of the error. I was then asked to de-link then re-link my Grabpay wallet. Very unintuitive app.
Fave Group Pte Ltd
April 18, 2024
Thank you for writing regarding your concern. Should you dropped an email to hello@myfave.com, please assured that our Customer Happiness Team will be responding to your concern within up to 5 working days (excludes weekends and public holidays). We seek your kind patience and understanding on the matter. Have a nice day.
Jovan Ong
Interface is extremely laggy, navigating it is an absolute pain. The ecard feature also needs to be made more convenient, with increased variety. Lastly, the arcade section is an absolute joke, only one "game" available (down 90% of the time) while the others permanently "coming soon", and zero prices to even redeem. App desperately needs to improve itself if it wants to stand a chance against shopback.
4 people found this review helpful
Fave Group Pte Ltd
February 7, 2024
Hi Jovan, we are sorry to hear about your experience. Rest assured, that our team is always looking for ways to improve and your feedback will not go unnoticed. Should you wish to share more details with us or if you need further assistance, we are reachable via email at hello@myfave.com. Looking forward to hearing from you. Thank you.