MYDAWA
4.3star
5.74K reviews
100K+
Downloads
Everyone
info
About this app
MYDAWA is Kenya’s #1 all-in-one health platform providing users direct access to highly qualified medical professionals as well as access to high-quality medicines, and health and wellness products through our web and mobile applications.
MYDAWA is building the brand of choice in healthcare based on our simple and core value of CARE.
We Care so we will always seek to give the best advice.
We Care so we will never sacrifice the quality.
We Care so we will always seek to provide you with the best pricing.
We care so we will always protect your privacy.
We care so we will deliver our service to you wherever you may be.
MYDAWA is building the brand of choice in healthcare based on our simple and core value of CARE.
We Care so we will always seek to give the best advice.
We Care so we will never sacrifice the quality.
We Care so we will always seek to provide you with the best pricing.
We care so we will always protect your privacy.
We care so we will deliver our service to you wherever you may be.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.3
5.7K reviews
S J
- Flag inappropriate
May 1, 2024
I've used Mydawa for years with no major issues. However of late, the both the app & website seem to have a bug, it's difficult to finalize the order when using cards. I've tried 2 different cards & got the same issue. To make matters worse, the WhatsApp customer care seem to just be tired. I was actually told "Sorry" that I couldn't place my order. Instead of looking for a solution so as to not lose the business. There is a loophole somewhere.
1 person found this review helpful
ION KENYA LTD.
May 7, 2024
Hi SJ, thank you for your support and apologise for the inconvenience. Your feedback is invaluable, and we're committed to resolving these issues promptly to ensure a seamless experience. We'll investigate the technical issues with card payments and work on improving our customer care responsiveness. We appreciate your patience and understanding.
Caren Rotich
- Flag inappropriate
May 3, 2024
I have NEVER used this App successfully. Each time I try to complete my payments for an order, I am never successful, especially with the lipa na Mpesa option. I Have to ALWAYS reach out to their agents for assistance. The solution they offer is crediting to transacted about to your account, but this takes another hour or so... Then the delivery... not on time as stated on the App. This should just be revised to be realistic not overpromising. This is not the app to use if it's an emergency.
ION KENYA LTD.
May 6, 2024
Hi Caren, we apologize for the inconvenience you've experienced with our app and payments. It's not our intention to cause any inconvenience or delay in your orders. Your feedback regarding the timing of deliveries and the need for more realistic estimations is duly noted, and we'll work diligently to improve in these areas.
Damaris
- Flag inappropriate
March 30, 2024
App had a bug. I couldn't select the locations at checkout. Had to restart the app several times so it could work.
6 people found this review helpful
ION KENYA LTD.
April 3, 2024
Hi Damaris, we're sorry to hear about the inconvenience you experienced with our app. Our team is continuously working to improve the app's functionality and address any issues promptly. If you encounter any further difficulties or have any other feedback, please don't hesitate to reach out. We appreciate your patience and understanding.
What's new
Bug fixes.
