A Google user
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worked fine, but since a couple of days i can't make phone calls to the Netherlands anymore from the USA. I understand they work on it, but how long will that take? also instructions to call to europe are incorrect for calls from USA. I will install a second app so i dont have to rely on them. UPDATE: calls to the Netherlands increased 2000%. But i found another provider. Reason for 5 stars is the very responsive costomer service and super fast credit when i cancelled my account.
3 people found this review helpful
Hello Fred, thank you for your review. Our technical department is already checking this issue and working on solving it as quickly as possible. We will contact you as soon as the problem is fixed, which should be anytime now. Thank you for your patience!
Kind regards, David West
Aldo Marxis
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The whole service is quite ok, but it needs to support dark mode (impaired vision). Also, when calling offline I cannot hear the other end ringing, and end up talking straight away after a big silence. Overall i like the service and quality of calls. I am using the service for offline calls only, as I was tired of internet voip based calls for the lag and other sounds issues. Huge improvement has been made on the app, as now is finally able to run and get the list of contacts with no internet.
3 people found this review helpful
Rahmatullo Odilov
Recent time a lot of technical problems are emerging: certification failure; you can't know wether app is calling or not, you know only when some picks up; if the number calling to is not available, then one old lady (I think it's only automatic voice answer) answers in Russian language and you lose your money ( connection fee + one minut fee). No quick customer service
6 people found this review helpful
Hello,
thank you for your review. An app update is now available fixing the problem. Please install the new version 2.1.2.
Let me know if you need anything else at david.west@toolani.com.
Thank you for your patience.
Best regards,
David West
toolani Customer Support