Shuttl - Daily Office Bus 4+

Bus Quality

I don’t usually write bad reviews until it gets on my nerves. The shuttle bus from candor tech space to Faridabad at 5:05 is a school bus and doesn’t have leg room. Even after complaining multiple times nothing has happened on this front. While the shuttl services have started leading the market, I believe they have stopped acting on the feedback shared by the users. It gets really annoying when you’re already tired and then hardly find space to adjust your legs. Moreover, considering it’s a school bus, people actually sit on top of each other rather than on individual seats. With this kind of service, I am sure people will start leaving the service soon, we already have started discussing options with other service providers. God bless Shuttl!! An unhappy customer.

Developer Response ,

Dear Manuj,

We regret the inconvience caused. We apologise for the delayed response. Please share your booking details with us bit.ly/2gyCI3j to assist you accordingly.

Thanks and Regards
Shuttl Team

Pathetic everyday headache

Their customer service is the most lousy customer service I have ever come across, I lost something on the bus and they failed to even connect me to the bus driver. 2)I renewed my pass but my old rides weren’t transferred to it at all. I wasted over 2000 rupees on my pass rides but still seeing the pathetic bus services and rude drivers and pathetic customer service, I thought of trying it again to get my money worth back. The driver today is driving below the speed of 35 and I will be super late for a very important meeting, which I would have been able to attend even if I left 45 minutes late than I did today by any other means of transport. The customer service isn’t replying too. Their business and money is short lived because they don’t know how to take care of their customers. Please don’t invest into these scams, don’t buy passes and don’t even expect the customer care to help you.

UPDATE: only when I thought things will get better after their assistance- customer care send only one reply - I would be glad to assist you but no response after it. My driver took a wrong turn on the route he apparently goes on everyday, said he has no GPS, and now I am on a one hour delay, they also unjustly charged me 25 rupees on Paytm which I noticed and I wonder how many times they do that, would request everyone not to add your wallets on it. It is the most pathetic app when it comes to customer service

Developer Response ,

Dear Shuttlr,

Deeply regret the unpleasant experience. This should not have happened, we would like to investigate this further, please help us with your contact details via https://shuttl.typeform.com/to/wbEu6W to get this sorted.

Last moment cancellation of ride

The only challenge is they cancel your ride just half an hr before the ride is scheduled. This has happened with me 2nd time that the ride is scheduled at 8.46 AM and I receive a msg at 8.15 AM that the ride is cancelled which is totally disappointing since you have planned your day according to the shuttl reaching time. Especially in the morning when you are in hurry you do not tend to check the messages and suddenly when you are on your way to the stop you check your msg and the ride is cancelled. Apar from that I have been using shuttl since couple of weeks now, which I find very convenient mode of travel and appreciate the services. They need to improvise on the cancellation part and instead inform 24hrs before cancellation or ensure an alternative for the same. Also there is one more thing I’d like to put through is if there is a rider at particular stop, there should be some way to contact the rider if they are coming or no since they already have a track of how many riders are boarding on a particular stop since even if you are late for 3 mins it does not wait and in a city like Mumbai traffic is uncalled hence a rider can get late for 2-3mins “SOMETIMES”. Look forward that the above is taken into consideration. Thanks